Frequently Asked Questions
Ordering & Account
How do I place an order?
Search for your part, add it to your cart, and check out securely.
Can I order by phone?
Yes, call us at 855-477-8625 (855-47-STOCK).
Do I need an account to order?
An account isn't required, but it lets you track orders and save your vehicle.
Can I save my vehicle for future use?
Yes, when you're logged in.
Payments & Pricing
What payment methods are accepted?
Major credit cards, debit cards, and secure online payment.
Do prices include tax?
Sales tax is calculated at checkout based on your location.
Do you price match?
We aim to stay competitive — contact us for pricing inquiries.
Inventory & Fitment
How do I know if a part fits my vehicle?
Use our vehicle fitment tool to confirm compatibility.
What if I can't find my part?
Call or email support — we carry hundreds of thousands of parts.
Do you carry aftermarket parts only?
Yes, Stocked Auto Parts exclusively sells high-quality aftermarket auto parts.
Shipping & Delivery
Where do you ship?
All mainland U.S. states. We do not ship to Hawaii, Alaska, or U.S. territories.
How long does shipping take?
In-stock items usually ship within 3-4 business days.
Do you offer free shipping?
Yes, we offer free shipping on all orders.
Can I track my shipment?
Yes, tracking information is emailed once your order ships.
Returns & Refunds
What is your return policy?
Damaged items must be reported within 2 days of delivery; all other returns are accepted within 7 days. Items must be new and unused.
Who pays for return shipping?
Buyers are responsible unless items are defective or incorrect.
How do I start a return?
Log in and select the item, or contact support.
How long does a refund take?
Typically issued within 1-3 business days after inspection.
Warranty & Disputes
Do your parts come with a warranty?
Warranty coverage varies by part and manufacturer.
What if my part arrives damaged?
Contact us within 2 days with photos; we'll offer a replacement or refund.
Commercial & Wholesale
Can I open a commercial account?
Yes, we work with body shops, mechanics, and dealerships.
Do you offer bulk discounts?
Yes, volume pricing is available for qualifying wholesale orders.
Company & Support
Where is Stocked Auto Parts located?
We are based in Michigan and serve customers nationwide.
What are your support hours?
Our team is available Monday-Friday, 9 AM to 6 PM EST.